KYC FAQS | Frequently Asked Questions | Fidelis Capital Market

KYC Faq’s


What proof of identification is required?

A valid photo ID (like a passport copy or driving license copy or Government ID card)

What proof of address is required?

A recent utility bill Water/Electricity /Telephone or a recent bank statement dated within the last three months. NOTE: online statements are not accepted

My driver’s license has my address on it. Can I use this document for both ID and Proof of Residence?

Unfortunately no, you may not use it for both ID and Proof of Residence.

How long does it take to verify my documents?

It takes 1-2 business days to process and all “status updates” are made over email (please check your junk mail).

What happens if I don’t have a utility bill on my name?

An official stamped bank letter / lawyer’s letter or from the municipality stating your name and residential address

Can I open a joint account?

Yes you can as long as all proof of ID and address of all account holders are submitted.

Can I open a corporate account?

Yes you can. Please check the required documentation for corporate account opening on the website.

Can I open more than one account?

Yes you can.

What should I do if I have not received my login details?

Please contact us either on live chat / email to [email protected]

I have lost/forgot my password, what do I do?

Click on ‘forgot password’ on the login home page (Please note that your new password will be automatically sent to your email address, for your safety). Or you can contact us by phone, live chat / email to [email protected] and we will assist you

How secure are my personal details and documents with you?

Safety and client confidentiality are of the upmost importance to us. All data is secure.

How can I change my email address and/or telephone number etc…

Email your request to [email protected]

How do I close my trading account?

Email your request to [email protected]

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