This Policy is governed by Saint Vincent and the Grenadines.
When you apply for or maintain a live account with Fidelis, you give consent for the disclosure of personal and sensitive information to Fidelis. Fidelis collects personal information and sensitive personal information for business purposes, such as evaluating your financial needs, providing services, processing your requests and transactions, informing you about products and services that may be of interest to you, providing customer service and internal administration.
Such personal information may include:
Such sensitive personal information includes information of your transactions with us, information about your account balances, bank account/credit card information
Once the account is opened via the Website, you automatically become a Client and are provided with a unique account number, which becomes your User ID and is accompanied by a password for managing your account. The information provided by you upon registration of the account is password protected so that only you have access to the information. Fidelis will never ask for your password through unsolicited phone calls or unsolicited emails. By completing an account application with Fidelis and submitting the required documentation, you are disclosing personal information to Fidelis Capital Markets, which will never be used without your consent. Fidelis may also obtain information by:
If you do not wish to provide personal and sensitive information, you should immediately withdraw from registering for the live account. This can be done by contacting Fidelis and ask them to correct, amend, modify or withdraw such information. Please note, that if all information has been withdrawn, you will not be able to use the services provided by Fidelis Capital Markets.
In the event you provide incomplete or incorrect personal information or sensitive personal information, you must immediately correct the information. Fidelis will not be held responsible for any incorrect or incomplete information or any consequences arising from disclosure of such incomplete or incorrect information. You will completely indemnify Fidelis, its affiliates, officers and employees against all claims or losses arising due to furnishing incorrect or incomplete information. If you provide incorrect or incomplete information, Fidelis may at any time cease to provide services to you at its sole discretion.
Please note that any personal or sensitive personal information displayed by you on message boards or chats on the Website can be collected and used by others and does not remain secure. Therefore, you must refrain from posting such information anywhere on the Website. If you close your Fidelis account, your personal information and sensitive personal information is retained by us and used only to comply with regulatory requirements, and to periodically contact you to offer you the opportunity to reactivate your account or participate in other promotions or offers (should you chose to receive such information).
You must also remember that any personal or sensitive personal information displayed by you on message boards or chats on the Website can be collected and used by others and does not remain secure. Therefore, you must refrain from posting such information anywhere on the Website. If you close your Fidelis account, your personal information and sensitive personal information is retained by us and we use it to comply with regulatory requirements, and to periodically contact you to offer you the opportunity to reactivate your account or participate in other valuable offers (should you chose to receive such information).
Only persons authorized by Fidelis will have access to the information disclosed by you. By opening the account, you consent to sharing of such information with persons or entities associated with Fidelis. Fidelis does not sell, license, lease or otherwise disclose your information to any third party, for any reason, except in cases where the disclosure is required under applicable law.
Fidelis has taken all strict measures and precautions to keep personal information and sensitive personal information safe and secure and to prevent any unauthorized access to or misuse of the same. Fidelis will not be liable to any Client or Visitor (whether in contract, tort (including negligence) or otherwise) for any loss, damage (whether direct, indirect, consequential or incidental) or harm caused to any Client or Visitor due to the unauthorized access or misuse of the personal information and/or sensitive personal information by any third party (beyond the reasonable control of Fidelis). Fidelis has a comprehensive and documented information security program that contains managerial, technical, operational and physical security control measures. The security practices are regularly reviewed to ensure they comply with the international standards on information technology-security techniques and approved best practices for data protection.
However, prevalence of identity theft has been in the news lately. We, at Fidelis, would like to help you avoid falling a victim to this. As such, we have included some helpful information with respect to online identity theft and security reminders in the last section of this policy. We would suggest to you to carefully read the section in this Policy on “Online Identity Theft and Security Reminders”
If you do not wish to have your personal information or sensitive personal information disclosed to our affiliates or other third parties as described in this Policy, please contact us via e-mail at [email protected]
If you still have questions that this Policy does not address, feel free to contact a client services representative.
How Online Identity Theft Can Happen
Many identity thieves use malicious software programs to attack vulnerable computers of online users. These software programs can monitor your computer activity and send information back to the thief’s computer. Sometimes, these programs will log your key strokes, which allows identity thieves to easily obtain username and password information for any of your online accounts, including your brokerage account.
Other identity thieves “phish” for your personal information. “Phishing” involves the use of fraudulent emails and copy-cat websites to trick you into revealing valuable personal information – such as your account number, your social security number, and the username and password information you use when accessing your account. Sometimes fraudsters will use phishing scams to try to get you to download keystroke logging or other malicious software programs unsuspectingly.
But not all identity thieves are “high tech”. Many still use less sophisticated ways of stealing your personal information, such as looking over your shoulder when you’re typing sensitive information or searching through your trash for confidential account information.
How to Protect Yourself Online
We suggest you protect yourself against identity thieves, whether hackers, phishers, or snoops, when you use your online brokerage account. Here are a few suggestions on ways to keep your personal information and money more secure when you go online:
Once again, we hope that you will find this information helpful. Please feel free to contact our Customer Care department should you have any further questions.
A Visitor is defined as any person who visits, uses, accesses or browses through www.fideliscm.com in any manner whatsoever and does not open a live or demo account with Fidelis.
A Client is defined as any person who opens a live or demo account on www.fideliscm.com for trading in foreign exchange.
The Website refers to the website of Fidelis, which can be accessed at www.fideliscm.com.
General Information includes information relating to your date and time of visiting the Website, internet protocol (IP) address, browser type, operating system, internet service provider (ISP), time stamps, transactions placed and banner ads you may click on the Website.